• Novel Corona Virus - COVID-19 Crookston Campus Updates

Student FAQs

Updated: March 31, 2020, 5:30 p.m.

Also see: Student Resources   Student Emergency Aid

General  |   Business Office  |  Financial Aid  |  Coursework  |  Graduation  |  Registration  |  Residential Life  |  Dining Services  |  Athletics  |  Library  |  Health

General FAQs arrow pointing down

Q: Is it the recommendation of the campus that students remain at their permanent address during this time and take all of their classes online?
A: Please do not return to campus if you have a safe alternative, be it with friends or family. We recognize that not all students can return home, but again, if you have alternative housing options we strongly encourage you to examine their viability for your housing needs. At this time, on-campus classes have been moved online through the end of the semester. 

Q: If a student chooses to return to campus after the spring break how will housing be addressed?
A: Again, please do not return to campus if you have a safe alternative, be it with friends or family.  If a student returns to UMN Crookston and campus housing, they will be asked to provide information about their spring break travels as they check back into the residence halls. In the event that a student on campus becomes ill, this will help us to identify the source to assist with our response and efforts to protect the wellbeing of the community.  Please contact Lisa Samuelson with questions and concerns.

Q: What happens if a case is found on a campus, will the individual be allowed to remain on campus or will he or she be removed from the dorms/campus?
A: UMN Crookston has a comprehensive emergency response plan. In the event that an individual tests positive for COVID-19, that individual would be referred for medical care at the appropriate healthcare facility. UMN Crookston would then take precautionary steps to isolate exposed individuals in a manner that ensures their appropriate care and the protection of the rest of the campus community.

Q: Should I notify the University if I have symptoms that resemble COVID-19 (fever, cough, shortness of breath) or have tested positive for COVID-19?
A: The University, for the sake of all students, faculty, and staff, would encourage those people experiencing symptoms, to contact their local health care facility. The local health care facility will follow the most recent guidelines set forth by the CDC. Should a person test positive for COVID-19, the Minnesota Department of Health (MDH) (or your residing state) would be notified. This would set in motion a notification of the local Public Health agency, who would then work with the MDH on conducting contact tracing - to figure out what next steps are needed regarding who you have been in contact with. Contact Stacey Grunewald, RN, with questions, updates, or concerns, 281-281-8512 or sgrunewa@umn.edu

Q: Are there services, other than dining, available for students who remain on campus? 
A: Yes, please refer to our Student Resources page.

Q: How do I handle my campus mail?
A: The University will continue to receive in-bound mail Monday through Friday. Outgoing mail must be dropped off in the UMN Crookston Bookstore. We ask that you please notify Ken Mendez which of these three options you prefer:

  1. You can contact Ken in the UM Crookston Post Office and arrange to have him forward the package to you at your expense.
  2. You can stop by the UM Crookston Post Office between 1:00 p.m. - 3:00 p.m. Monday - Friday
  3. We will hold the package for you until you are able to return to campus at some point in the future.

Q: What is the campus bookstore status on rentals and book buy-back?
A: The bookstore staff will provide an update here on this site, as soon as possible, regarding how they will proceed with rental returns and book buy-back.


Business Office FAQs arrow pointing down

Q: Will I get a refund from housing and meal plans?
A: Yes, if you are a student who has moved out of your residence hall/apartment by April 1, you will receive a flat credit of $1,000 for the remainder of the semester for your housing/dining fees. It does not matter if your possessions remain in your room or not. This credit will be applied to your student account. If there are any unpaid charges on your student account, the credit will be applied first to those charges. If you have questions, please contact Lisa Samuelson at samue026@crk.umn.edu.

Q: Are refund checks still being processed?
A: Yes, refund checks are getting processed like normal. If you have direct deposit, refunds are processed on Mondays and Thursdays; if you don’t have direct deposit set up then refunds are processed on only Mondays. To set up direct deposit, go to your MyU, My Finances tab and click on the Direct Deposit link.

Q: When will parking permits for next year go on sale?
A: An email will be sent to student on April 13, 2020 with further information.

Q: What if I am unable to make my payment because of financial implications from COVID – 19?
A: Please send an email to the umcbo@umn.edu and request that your late payment fee be waived for the March 29, 2020 payment.

Q: When is the next payment due date?
A: March 29, 2020 is the next due date.

Q: How do I return my UMC post office box key and get my $5.00 deposit?
A: Please mail your UMC post office box key to:

UMC
127 Sargeant Student Center
2900 University Ave
Crookston, MN 56716
Attn: UMC Key return

After the key has been received, a $5.00 payment will be applied to your UMC student account. This payment will be applied to any balance that may be on your account, if you do not have a balance a refund will be processed either via direct deposit or refund check.


Financial Aid FAQs arrow pointing down

Q. How can I get in touch with the Financial Aid office during COVID-19?
A. We can be reached via phone at 218-281-8550 or email at umc-fa@umn.edu. Our operating hours are Monday-Friday 8:00 AM to 4:30 PM.

Q. When I apply for financial aid for next year, will I receive notice?
A. All aspects and functions of the Office of Financial Aid & Scholarships will remain intact. Financial aid applications will be processed in the same manner as in any year with the exception that all letter are currently being emailed to your University assigned email.

Q. How many credits is considered full time?
A. To be considered a full time student you must be in at least 12 credits. Some grant programs require you be in at least 15 credits for the maximum grant amount.

Q. If I decided to withdraw from a class or change my enrollment, will my financial aid be impacted?
A. Financial aid can be adjusted when a student’s enrollment changes during the term. Prior to withdrawing from any courses it is strongly recommended to contact your advisor, the Registrar’s Office, and the Office of Financial Aid & Scholarships for potential implications.

Q. If any fees related to housing and/or meal plans are adjusted, will my financial aid be impacted?
A. No, if you are to receive any money back as a result of meal plan or housing adjustments we are not required to adjust your financial aid award.

Q. I am a work-study student who is unable to work as a result of COVID-19, will I still be paid?
A. Plans are being finalized to pay work-study students for their scheduled hours who are unable to work during this time. Once more information is available, students will be contacted.

Q. Will payment of financial aid continue?
A. All aspects and functions of the Office of Financial Aid & Scholarships will remain intact. The process of paying aid to student accounts will continue.

Q: Is there assistance for students with financial hardship?
A: Yes, please refer to our Student Emergency Aid page for more information.


Coursework FAQs arrow pointing down

Q: How do I become a successful online student?
A: We are here to assure you that you can and will be successful with online courses. See our Online Student Success Guide.

Q: Is the University prepared to conduct, and students prepared to receive online education at this time?
A: As colleges and universities across the United States move coursework online, few are as well-prepared as the University of Minnesota Crookston. For starters, every one of our students has a laptop, so we are not facing the challenge of computer access for students who do not own a computer. Next, we have been delivering fully accredited, high-quality online instruction for over 20 years. Over 90% of our full-time faculty have experience using online instructional technology, and the majority of our full-time faculty have taught online courses.

Q: Are all classes available online so a student can receive full credit for such classes?
A: UMN Crookston has provided fully accredited online instruction for over 20 years. As coursework moves online, students will continue to receive high-quality education and full credit for their coursework.

Q: Will the classes be offered only at normal class time (as in person) or will the classes be available for the students anytime during the day?
A: The nature of each course and its faculty member will determine how course content is delivered online. If the delivery involves all students meeting virtually at the same time (synchronously), the course will meet on its regularly scheduled days and times. Coursework might also be delivered asynchronously, in which case students would work on course segments at times that work best for them.

Q: What level of instruction should we expect and what level of instruction will professors be required to provide?
A: Just as the instructional strategies that our faculty use on-campus vary by course and instructor, the same will be true for coursework moved online. Further, as we track industry trends, we are preparing for the possibility that some forms of video-based instruction may be disrupted as literally thousands of colleges and universities are moving content online in response to COVID-19 and our technology providers have shared concerns that the broadband demand may exceed capacities. Further, while all of our students have a laptops, we know that nearly two-thirds of our students come from rural communities, and many of these communities have limited broadband access. That being said, our faculty are well-versed in using video and other technologies for lectures, labs, simulations, etc. Further, many of our faculty already use online discussion boards to help facilitate dialogue, and faculty often report that students who sometimes are less involved in oral discussions in class become more involved when discussions are supplemented online.

In addition to support provided by faculty, as nearly 60% of our students are adult learners completing their degrees completely online, our Student Success Center has built up strong capacities for providing tutoring, writing support, advising, and academic coaching for students online. They are working during spring break to scale up these efforts so that they can deliver the same services to our on-campus students who will be completing coursework online the following week. Additionally, our counseling center recognizes that many of our on-campus students will experience stress due to COVID-19 and the change in course delivery, so they will also be providing students with some services online. See the Student Success Center's NEW Online Student Success Guide.

Q: Will there be tutoring, writing, advising and academic help online?
A: Yes, the Student Success Center will have their services online. Please refer to the Online Student Success Guide for more information.

Q: Will online instruction continue till the end of the semester?
A: Yes, for the remainder of the semester, classes will continue through online instruction. 

Q: And if so have plans been made as to how finals will be held?
A: As the University of Minnesota Crookston has decades of experience in providing high-quality online instruction, we are prepared to administer final exams online.

Q: Are there new grading options being implemented this spring semester?
A: Yes, please see our Spring 2020 S/N Grade and Withdrawal Option for Students informational page.


Graduation FAQs arrow pointing down

Q: Will a commencement ceremony be held?
A: UMN Crookston commencement ceremony is postponed - details will be shared over time.

Q: Should I apply for graduation?
A: Yes, students must continue to apply for graduation in the normal manner. If you meet the requirements for graduation you will graduate and receive a degree in the U.S. Mail. Only the actual commencement ceremony is being postponed — students who fulfill the requirements will still earn their degree.


Registration FAQs arrow pointing down

Q: How do I register for Fall 2020 classes?
A: The schedule for registering for fall classes has remained unchanged. Faculty advisors will post office hours for students to connect virtually, and students may also schedule separate virtual meetings with their advisors. Likewise, professional advisors in the Student Success Center will hold open hours for virtual advising and registration meetings and be available for virtual appointments. Additional information regarding Student Success Center advising support will be posted to their website. Specific enrollment times for students will populate and will be available by Tuesday, March 24.

See a copy of the email that was sent to all students on March 17 PDF File Icon about Summer and Fall 2020 Registration information.
Registration starts on April 6, however on Tuesday, March 24 if you goto your MyU, the select "Academics", the select "Registration" you will be able to see your specific registration time.


Residential Life FAQs arrow pointing down

Q: If I reside on campus is there dining available?
A: If you have been approved to remain in your residence hall room, we will continue to provide you with both residential and dining services under your regular contract.

Q: If I've already left campus, can I retrieve my belongs?
A: For those students not physically on campus now, you will not be permitted to return to check-out and/or grab belongings until the stay at home restrictions are lifted. If you have items that are critically needed you may contact Residential Life at 218-281-8531 or sandrad@crk.umn.edu to see if arrangements can be made to have an item available for pick-up curbside. Again, our goal is to do whatever we can to help while ensuring the health and safety of all involved.

At this time, all items remaining in student rooms will continue to be secure where they are until the situation resolves to the point where it is safe to travel once again. Note that we will perform routine health and safety inspections to remove potentially hazardous items including spoiled food from refrigerators.

Q: If I check out of my room, will I get credit for my housing and dining?
A: If you are a student who has moved out of your residence hall/apartment by April 1, you will receive a flat credit of $1,000 for the remainder of the semester for your housing/dining fees. It does not matter if your possessions remain in your room or not. This credit will be applied to your student account. If there are any unpaid charges on your student account, the credit will be applied first to those charges. If you have questions, please contact Lisa Samuelson at samue026@crk.umn.edu.

Q: Can I check out of my room?
A: Due to Minnesota Governor Walz’s Stay at Home Order, the University of Minnesota Crookston will need to change access levels to the residence halls. Effective 11:59 p.m. on Friday, March 27, the UMN Crookston will no longer allow students into the residence halls who are not already on campus and registered with the Residential Life office until the advisories have been lifted. This includes students who are seeking to gather their belongings. After 11:59 p.m. on Friday, March 27 only those registered with Residential Life will be permitted within the residence halls. This will help to promote the health and safety of all members of our campus community.

For those students who are already physically on campus and are requesting to move out, now is the best time to do that. We strongly encourage all students who have someplace else to live, to go there now. Please contact Residential Life for help and assistance noting the windows of time listed below:

  • Monday - Friday: 9:00 a.m. - 12:00 p.m. or 1:00 p.m. - 4:00 p.m.; Please schedule your check-out by calling 218-281-8531 or emailing sandrad@crk.umn.edu
  • After Hours/Weekends: Please call 218-289-0604 (CA duty phone) to make other check-out arrangements; you may also call UMC Security at 218-289-0565 as a back-up.

If you believe that the campus is the safest and/or if you have no other accommodations available to you, please contact Lisa Samuelson (218-281-8507 or samue026@umn.edu) to discuss your options.

Q: Who should self-isolate?
A: Students who should self-isolate:

Following CDC Guidelines, if any of the below items pertain to you, do not return to campus until after a minimum of 14 days of self-isolation.

  1. Do you have a fever, couch, or shortness of breath?
  2. Have you traveled outside of the country in the past two weeks?
  3. Have you traveled on a cruise ship in the past two weeks?
  4. Have you traveled within the U.S. to a state with 200+ confirmed cases? (You can check on the CDC website; as of this moment, the state are CA, CO, FL, GA, IL, MA, NJ, NY, and WA - more states will reach this level before the end of the weekend)
  5. Have you been in close contact with someone who has tested positive for COVID-19 OR been in a communal environment where people have tested positive (i.e. restaurant, church, mall, work)?

Again, if you have answered yes to any of these questions remain away from campus for a minimum of 14 days.

If you have nowhere else to go to self-isolate, contact Lisa Samuelson (218-281-8507 or samue026@umn.edu) to coordinate a quarantine location on campus. Do not go directly to your residence hall room if you are to self-isolate. If you do need to self-isolate on campus and there are items that you need from your room, we will make arrangements to bring you what you need safely.

In the event of an emergency where select items from your room are needed but you are within the 14 days of self-quarantine, please contact us (218-289-0604) and we will collect the items from your room to be available for pick-up. This cannot be offered unless scheduled as appropriate precautions must be taken.

After the 14 days of self-isolation have passed, please contact Lisa Samuelson (218-281-8507 or samue026@umn.edu) to arrange for clearance to return to the residence halls to claim your belongings.


Dining Services FAQs arrow pointing down

Q: What food options will be available on campus?
A: Lunch and Dinner will be available from the Eagle's Nest from Noon to 1:00 p.m and from 5:00 p.m. to 6:00 p.m. using meal plans or cash operations. Eagle's Essentials Pantry will be available.


Athletics FAQsarrow pointing down

Q: Who do I contact if I'm an athlete?
A: For athletic eligibility questions, contact Bridget Steffes, and for all other athletic related questions contact Shawn Smith or Stephanie Helgeson.


Library arrow pointing down

Q: Is the Library available?
A: The Library building is closed until further notice. Online library services continue to be available. We recommend any student who experiences difficulty accessing what they need for projects or assignments to work with their professor to develop an alternative plan.

Q: I have materials checked out still, will I be assessed any fines?
A: Any materials that are currently checked out from any University of Minnesota library will be renewed until normal operations resume. No fines will be accrued during this time. As all libraries of the University of Minnesota have been temporarily closed and no print materials may be checked out, the Get It service has been suspended for now.

Q: Can we still do Interlibrary Loan requests?
A:  Interlibrary loan requests will be limited to items that are available electronically. Please do not hesitate to request an online article; we will try to get it for you.


Health arrow pointing down

Q: Should I notify the University if I have symptoms that resemble COVID-19 (fever, cough, shortness of breath) or have tested positive for COVID-19?
A: The University, for the sake of all students, faculty, and staff, would encourage those people experiencing symptoms, to contact their local health care facility. The local health care facility will follow the most recent guidelines set forth by the CDC. Should a person test positive for COVID-19, the Minnesota Department of Health (MDH) (or your residing state) would be notified. This would set in motion a notification of the local Public Health agency, who would then work with the MDH on conducting contact tracing - to figure out what next steps are needed regarding who you have been in contact with. Contact Stacey Grunewald, RN, with questions, updates, or concerns, 281-281-8512 or sgrunewa@umn.edu


More FAQs arrow pointing down

FAQ: About COVID-19 and current travel advisories
FAQ: General information for students, faculty and staff
FAQ: How the University is preparing and responding