• Novel Corona Virus - COVID-19 Crookston Campus Updates

Technology Support

Updated: June 22, 2020, 12:00 p.m.  

Help Desk  |   Zoom Microphone Issues  |   Academic Technology Support   |  Telephone Services

Computer Help Desk

Computer Help Desk staff will be monitoring our email account from 9:00 am - 3:00 Mondays - Fridays. We will also be utilizing Team Dynamix for incident management for communication with our end users and to assign issues to other staff members as necessary. Calls made to the Computer Help Desk will be forwarded to 1-help in the Twin Cities, where they will do their best to resolve the issue. If the issue cannot be resolved by them, they will create a ticket and forward it to the Crookston Help Desk. Faculty, staff and students with issues can reach the Computer Help Desk at umchelp@crk.umn.edu.

After hours support will be provided by 1-help and can be reached by emailing help@umn.edu or calling 612-301-4357.

maroon arrow facing left Internet Services

A variety of internet service providers are offering free or discounted services for people who qualify. If you need to take advantage of these offers, please contact the providers who service your area to learn more, or visit our Working and Learning Off Campus page for some service provider contact information.

Please note, certain areas around the state, country, and world will have different demands on the internet and the service quality may vary from time to time, so it may not be the application (i.e. Canvas, email, Netflix, etc.) you are using, but the current quality of your internet service due to the increased demand particularly during peak hours.

How to use your cell phone as a data source/hotspot
Check with your cell phone provider for instructions to set up your phone for “tethering”. Respective providers and cell phone models have different settings and instructions. People are encouraged to check what their data plan is (students please check with their parent/guardian) before using their mobile device as a hotspot to avoid additional charges and/or data overage charges. Not all data plans are unlimited and many throttle speeds particularly for video.

maroon arrow facing left VPN

If you have a UMC issued laptop, the client is already installed.

List of when VPN is needed, and what needs split vs full tunnel (login required)

maroon arrow facing left Zoom

Be aware of microphones being muted, the mute button is always on the bottom left. Utilize the chat feature to interact with others including the host. If you have a powerpoint (or other program) you want to share, open it before the zoom meeting for it to display. https://umn.zoom.us is where meetings can be set up and has a settings page.

We have some people experiencing issues with their internal laptop microphone. Our recommendation for this issue is to purchase an external microphone. Another advantage of an external microphone is clearer audio. Many headsets that come with cell phones will work with our laptops, as long it is a headphone jack style and not a lightning port (iPhones). Bluetooth headsets will work but need to be paired first. Refer to your phone or headset manual for pairing.

Microphone screenshot from ZoomEnsure the correct microphone is selected in Zoom. On our campus issued laptops click Mute^   and make sure ‘Microphone Array (Intel Smart Sound Technology (Intel SST)) is selected.

Screenshot of Zoom options - pick "Microphone Array (Intel Smart Sound Technology)"

How do I add a "virtual background" in Zoom?
First, download the file(s) by right-clicking the file, click 'open link in a new tab' for 'Save As', name the file, and click save. Repeat as needed. Just remember where you saved the file. More tips n tricks for adding a Zoom virtual background.

Problems getting Zoom to work?
The Computer Help Desk can always help you download and reinstall the latest HP driver remotely. Please contact the UMC Computer Help Desk umchelp@crk.umn.edu or call 612-301-4357 and UMN TC campus Help Desk support will enter an incident ticket the UMC Help Desk staff will follow up on.

Yellow arrow head pointing down at graphics below (decorative)Laptop Microphone Issues & Recommendations 

Gray arrow head pointing down at graphics below (decorative) Internal microphone not working?

We have had some reports of microphones not working on UMC issued laptop computers. We highly recommend that you first contact the UMC Computer Help Desk (umchelp@crk.umn.edu) and below are some troubleshooting tips to try as well.

  • Ensure the correct microphone is selected in Zoom. On campus-issued laptops, click the arrow (^) to the right of the Mute button and make sure “Microphone Array (Intel Smart Sound Technology (Intel SST))” is selected.
  • Consider connecting an external microphone or headset. Headsets provided with most smartphones should work on your laptop.
  • Zoom allows participants to join by phone (if enabled by host)
  • Download the Zoom mobile app to your SmartPhone and connect using the app. (Apple App Store  |  Google Play)
  • Utilize the chat function in Zoom
  • Or follow these directions for a more advanced fix

Contact umchelp@crk.umn.edu if you need further assistance.

Gray arrow head pointing down at graphics below (decorative) Need a new headseat or external microphone?

Our recommendation for this issue is to purchase an external microphone. You will see much better quality with it. Here are some recommendations:

  1. Logitech H390 (out of stock on amazon)
  2. Logitech H650e (out of stock on amazon)
  3. Jabra Evolve 65 UC (out of stock on amazon)
  4. Logitech Zone Wireless $194.02 (3/17)
  5. Headset that came with your mobile phone

Or gaming headsets:

* Personal recommendations from the Computer Help Desk and Academic Technology Support staff. 

Academic Technology Support Services

Academic Technology Support Services (ATSS) will be monitoring emails for any questions for Canvas, Zoom and other academic technology tools. Our normal hours are 8:00am - 4:30pm Monday-Friday, umcatss@crk.umn.edu. Faculty can self enroll into the Professional Learning Community site z.umn.edu/umcplc for additional guides on transitioning to online teaching.

Telephone Support Services

If you need UMC Telephone Services please contact John Normandin (jnorm@crk.umn.edu) or Mike Hanson (mwhanson@crk.umn.edu).

Forwarding and voicemail options instructions