Computer Help Desk

The Computer Help Desk is the primary end user technology support department at the University of Minnesota Crookston (UMC) campus. The Help Desk should always be the first point of contact for all UMC customers where the Help Desk staff will properly assign all incidents to appropriate technical support staff. Help Desk staff strive to ensure customer satisfaction by providing prompt, courteous, and effective service.

Cyber Security Awareness/DUO Training

Laptop Computer Program

Laptop Computer Program

Laptop Computer Program Information

The University of Minnesota Crookston has been issuing a standard model laptop computers to all full-time, on-campus students and faculty since 1993. It is widely recognized as the first four-year institution in the nation to implement this "Laptop U" strategy. This program provides a valuable service and powerful tool to on-campus students, and it continues to be a magnet for students seeking an advanced education and technology expertise. One of the many benefits of the program is that every student has a similar, standard machine, which enhances peer-to-peer learning and simplifies and standardizes support.

Current Model Distributed to Faculty, Staff and Students

February 2019 we completed an RFP for the laptop computer program and awarded Hewlett-Packard (HP) the contract for our new laptop fleet. We selected the HP 1040-G5, which is a 2-n-1 device capable of being used as a traditional laptop or converted to a tablet formfactor. Below are the specifications for the new HP 1040-G5’s.

HP 1040-G5 Specs

  • Intel i5 8250U 8th Generation processor
  • 16GB RAM
  • 256GB SSD Hard Drive
  • 14” FHD (1920x1080) Anti-Glare LED ultraslim Touchscreen display
  • Integrated Intel UHD Graphics 620
  • Bluetooth 4.2
  • 2 Thunderbolt USB-C, 2 USB, 1 HDMI, and 1 Headphone out ports
  • Bang & Olufsen 4 speaker premium sound and multi array mic
  • 1080p FHD Camera
  • Spill-resistant keyboard with Glass ClickPad
  • 4 Cell 56 WHr Long Life Battery
  • Windows 10 Operating System
  • Three (3) year warranty with Accidental Damage Protection and Defective Media Retention
  • Dimensions: 12.65” x 8.46” x 0.66”, weight: around 3 lbs.

Graduate Laptop Gifting Program

The University of Minnesota Crookston (UMN Crookston) allows our on-campus, degree-seeking graduates to keep their UMN Crookston issued laptop computer after successful completion of all UMN Crookston academic graduation requirements approved by the UMN Crookston Registrar’s Office and fulfillment of the required procedures listed below:

  • The on-campus graduate has consistently participated in the laptop computer program.
  • The on-campus graduate paid all technology fees associated with the laptop computer program each term of attendance.
  • The on-campus graduate must return the laptop computer by the last day of finals of the semester you graduate to remove university owned software, re-image with factory load, and make necessary repairs.
  • The on-campus graduate is responsible for backing up their data prior to returning the laptop computer.
  • The on-campus graduate will coordinate shipping or pick-up procedures with the UMN Crookston Computer Help Desk.

Additional information will be sent to on-campus degree applicants eligible for graduation. Please direct questions to the UMN Crookston Computer Help Desk.


Fees for the Laptop Computer Program

Fees associated with the Laptop Computer Program


Issuing of Laptop Computers

Laptop computers are issued at the beginning of each semester to new and returning on-campus, degree seeking students. Students must have a minimum of six (6) on-campus credits to qualify for a UMN Crookston issued laptop computer.An exceptions may be granted for traditional on-campus students who temporarily transition to online only status to complete degree requirements (see below).

Laptops computers are issued at the UMN Crookston Computer Help Desk. Located at Kiehle Building room 131.

Learn more Campus Laptop Program: Issuance and Return Policy

Exception for traditional on-campus students who transition to Online only status for a short period and wish to continue using a UMN Crookston issued laptop computer.

UMN Crookston on-campus students who decide to complete their UMN Crookston education online for a short period (i.e. one semester), may request to temporarily use a UMN Crookston issued laptop. These requests are reviewed on case-by-case basis and must be approved by the UMN Crookston Help Desk manager and/or IT Director. If the request is approved, the student’s account will be assessed the student technology fees, the laptop will be reimaged with the factory load (i.e. operating system), the student may download the University provided Microsoft Office 365, and the student is required to sign a condition of use agreement outlining student responsibility.

CONDITIONS OF USE AGREEMENT

___ There may be incidents where UMN Crookston Help Desk can provide telephone support (i.e. password reset or virus scan); however, in many situations, advanced support will need to be handled directly through the UMN Crookston Help Desk to ensure the factory warranty is not voided. This could include the following scenarios; a broken screen, failed hard drive, failed system board, failed battery, will not boot, liquid spills on keyboard, Bitlocker key issues, etc.

___ For situations requiring advanced support, the student will be responsible for getting the laptop to the UMN Crookston Help Desk. The student can either mail the laptop through normal courier services (must have appropriate packaging, tracking and insurance) or having the computer dropped off during regular Help Desk business hours.

___ Note: in most cases advance service or repair will require a few days to complete. It is unlikely we can fix the issue on the spot or without ordering parts.

___ Also, if the laptop was not reimaged with the factory load prior to the student leaving campus, the UMN Crookston Help Desk will reimage with the factory load before returning the repaired laptop to the student.

___ Laptop must be returned in the same condition as received by the last Friday of the semester (please see Return of Laptop Computers sections).

Student Signature _______________________________ Date __________

UMN Crookston authorized signature_________________ Date __________


Return of Laptop Computers

On-campus UMN Crookston students withdrawing from campus or converting to online degree status are REQUIRED to return their University issued laptop computer. The University can not sell the UMN Crookston issued laptops since we are required to return them to the supplier at end-of-lease.

  • If you have a UMN Crookston issued laptop computer and will not be registering for and taking a minimum of six (6) on-campus credits in the consecutive term, you must return your computer to the UMN Crookston Help Desk by 3:00 p.m. on Friday of finals week of the current term. If the computer is not returned by that date, you will automatically be assessed a $50 late fee, and a weekly charge of $31.25 will be assessed.
  • Students who withdraw at any time during the term are REQUIRED to return the laptop computer to the UMN Crookston Help Desk as a part of completing the withdrawal process. We will not sign your withdrawal form until the laptop computer is returned. The withdrawal from must be signed by the UMN Crookston Help Desk manager, or the IT Director, or designate.
  • Students who drop below six (6) on-campus credits during the term must inform the UMN Crookston Help Desk and make arrangements to return their laptop or temporarily retain use for the remainder of the term.

Return of Laptop Computers during a rollover

During a laptop computer rollover, students are required to return their university issued laptop computer to the UMN Crookston Help Desk by 3:00 p.m. the Friday of finals week.

*Exceptions may include the following:

  • Registered for a UMN Crookston May and/or summer term class
  • Registered for a UMN Crookston summer term internship
  • UMN Crookston summer employment 
  • UMN Crookston study abroad summer term participant

*You must make arrangements with the UMN Crookston Help Desk manager in advance. This will include a timeframe for returning the laptop computer upon completion of approved exception. If arrangements are not made, normal late fees will be applied to the students’ account.


Consequences for Students Who Do Not Comply with the Return Requirement

If a student fails to return their University issued laptop computer including power supply, it will be considered unauthorized possession of University property. An initial non-refundable late fee will be charged, and there will be a weekly non-refundable charge for up-to six (6) weeks until the equipment is returned. If the laptop computer is not returned by the end of the six (6) weeks, the student’s account will be billed for the fair market value of the laptop computer and any associated late fees. At that point, the student will have purchased the computer from the University and will now be the owner of the computer.

The student is responsible for payment of any charges associated with the laptop computer at the UMN Crookston Business Office.


Lost or Stolen Laptop

Please report a lost or stolen laptop to the UMN Crookston Computer Help Desk promptly. If your laptop computer was stolen, contact local law enforcement where the theft occurred. Provide a copy of the police report to the UMN Crookston Help Desk (the University of Minnesota requires a copy of the police report for stolen university property). Your student account will be charged $500 for a lost or stolen laptop computer. Although it is not mandatory, we do recommend that students have a personal liability policy for their UMN Crookston issued laptop which should help cover the $500 university charge.


Graduation

On-campus graduates from the University of Minnesota Crookston have the option to take ownership of their campus-issued laptop computer after successfully completing all academic graduation requirements. See our "Graduate Gifting Program" section above for more information.

Student Resources

Student Resources

Quick Links:


Your U of M Internet ID and Password

Your Internet ID and password allow you to log in (sign in) to several online University services and tools — wireless Internet, e-mail, class registration and grades, and myU, to name just a few. New students must activate their Internet ID before they can use it. Internet IDs were not created for students prior to 1993.

Keep your password secret so others cannot use your identity. Protect your password as you would your credit card and PIN. Change your password periodically to help keep it safe.

Forgot your Internet ID or password? You can find your Internet ID in the University directory, or call 1-HELP if you suppressed your directory entry. If you forget your password, please call 1-HELP to have it reset. Instead of calling, you can also visit a helpdesk with current and valid photo identification (state ID, UCard, or passport).


Registering Network Devices

As part of our ongoing effort to improve IT security across the university, we require all devices connecting to the wired network at the Crookston campus be registered with the UMC Computer Helpdesk. University owned computers (your work computer) are registered, but personally owned computers need to be registered to access the wired network.

All wired network jacks require the computer to be registered with the UMC Helpdesk. There are systems in place which deny network access for unregistered devices on wired network jacks. Any UMC student or staff can register personally owned computers with the Helpdesk. Visitors are not easily able to connect to the wired network and are encouraged to use wireless.

Regardless of registration with the Helpdesk, any device can connect to the wireless network provided the person has a valid Internet ID and password (all U of M students or staff). They can connect to 'UMC-Secure', or 'UMn.edu Visitors'. 

If there are any questions regarding guests and wireless, please contact the UMC Computer Helpdesk.


Printers

Learn how to install University of Minnesota Crookston printers.


Secure your computer

To prevent virus and worm infections and remote network attacks, please take some time to secure your computer. An unsecured computer is more vulnerable to identity theft and data theft, and it may be used as a base from which to compromise other computers.

Software

  • Antivirus. Currently enrolled students may download AntiVirus and use it on one personal computer.
  • Microsoft. Current students are eligible for discount prices on Microsoft software.  If you are buying a new computer, you can save money by obtaining Microsoft Office here instead of bundling it with the new system.
  • Technology Products links you to vendors offering education discount prices on software.
  • Obtain software through the University for work-related and personal use at no cost or discounted prices.


Connect with others

  • E-mail 
    E-mail is an official form of communication at the University. You must check it regularly because the University sends important messages, such as registration times and holds, campus alerts, and financial aid notices.
  • Calendar
    Manage your schedule, appointments, meetings, and reminders — all in one place with Google Calendar. You can even take it with you on a handheld device using the sync tools. Check out Campus Events to find out what's happening at the University.
  • Personal and group Web sites
    It is relatively easy to create sites inside the MyU portal. MyU provides interactive features, such as polls, discussions, comment forms, and news channels.


Graduation

If you have earned a degree from the University of Minnesota Crookston you are eligible for a lifetime email account. There are specific termination rules for access to University libraries, wireless Internet, student computer labs, and other services. For details, please read our information for graduating students.

Faculty and Staff Resources

Faculty and Staff Resources

 

Registering network devices

As part of our ongoing effort to improve IT security across the university, we require all devices connecting to the wired network at the Crookston campus be registered with the UMC Computer Helpdesk. University owned computers (your work computer) are registered, but personally owned computers need to be registered to access the wired network.

All wired network jacks require the computer to be registered with the UMC Helpdesk. There are systems in place which deny network access for unregistered devices on wired network jacks. Any UMC student or staff can register personally owned computers with the Helpdesk. Visitors are not easily able to connect to the wired network and are encouraged to use wireless.

Regardless of registration with the Helpdesk, any device can connect to the wireless network provided the person has a valid Internet ID and password (all U of M students or staff). They can connect to 'UMC-Secure', or 'UMn.edu Visitors'.  If non-UMN guests are on campus, any staff member can create them temporary wireless access.

We do not discourage guests from using our network, but we are required to keep track of them. Providing them with temporary access and having them connect to our wireless network allows UMC staff to connect guests to our network at any time of the day. We strongly recommend that guests use the temporary wireless network option.

If there are any questions regarding guests and wireless, please contact the UMC Computer Helpdesk.

Resources for Alumni and Former Students

Policies and Procedures

Department Faculty & Staff

Department Faculty & Staff

Help Desk Manager
(218) 281-8366
ATSS Coordinator/Acad Tech 2
(218) 281-8381
Academic Technologist 2
(218) 281-8481

Computer Help Desk

University of Minnesota Crookston

131 Kiehle Building

2900 University Ave

Crookston, MN 56716

PHONE: 218-281-8000

FAX: 

umchelp@umn.edu

Hours

8:00 am - 5:00 pm Monday - Thursday, CST

8:00 am - 4:30 pm Friday, CST