Computer Help Desk

The Computer Help Desk is the primary end user technology support department at the University of Minnesota Crookston (UMC) campus. The Help Desk should always be the first point of contact for all UMC customers where the Help Desk staff will properly assign all incidents to appropriate technical support staff. Help Desk staff strive to ensure customer satisfaction by providing prompt, courteous, and effective service.

Laptop Computer Program

Laptop Computer Program

Laptop Computer Program Information

The University of Minnesota Crookston has been issuing laptop computers to students and faculty since 1993, and it was the first four-year institution in the nation to implement a "Laptop U" strategy. This program provides a valuable service and powerful tool to on-campus students, and it continues to be a magnet for students seeking an advanced education and technology expertise. One of the many benefits of the program is that every student has a similar machine, which enhances peer-to-peer learning and simplifies and standardizes support.

We refresh the fleet every two (2) years to ensure we are providing the most current technology possible.

Current Model Distributed to Faculty, Staff and Students - Updated August 2016

UMC’s new laptop computer fleet was scheduled to be shipped from China the first week in July. However, on Monday, July 11, HP notified Technology Support Services of a quality assurance issue with the glass panels for the Spectre Pro x360 laptop computer, the computer that had been selected based on campus input last spring. HP has suspended all shipments of that particular model until the issue is resolved, which creates an issue for UMC having a laptop computer available for start of classes this fall. HP proposed two options: 1) reissue last year’s computer, the EliteBook 840, and wait for the Spectre x360 to eventually become available sometime this fall, or 2) substitute with another HP laptop computer, the EliteBook 1040.

The Technology Advisory Committee reviewed and discussed the options, the pros and cons of each, and the impact each option would have on students, faculty, and staff, and, with the support of Chancellor Wood, they concluded the best course of action was to accept the EliteBook 1040. The HP EliteBook 1040 has a 14-inch display (larger than the Spectre), is more than a half pound lighter than the Spectre, and has an HDMI port, but it does not offer the 360-degree hinged screen that provides 2-in-1 functionality to become a tablet. It is significantly smaller and lighter than the HP 840’s we used last year. The 1040 is a fairly new model that is more expensive than the Spectre and offers some added features. HP is absorbing all additional costs for this computer.

We understand some of you may be disappointed, and it is an unfortunate situation. We have been very clear to HP that they needed to make this right for our students, faculty, and staff. In the end, we are confident we will have a positive outcome.

Picture of the HP EliteBook 1040 G3 Notebook PC. The sophisticated style of the HP EliteBook 1040 Ultrabook complements the innovative performance, security, and manageability features that help bring out your finest work.

HP EliteBook 1040-G3 Notebook PC Specs

  • Intel Core i5-6300 Processor (6th Gen.)
  • 16GB DDR4-2133 SDRAM Memory
  • 256GB M2 SATA TLC Solid State Hard Drive
  • 14" diagonal LED QHD touch screen display (2560 x 1440)
  • Integrated Intel HD 520 Graphics
  • Integrated 720p HD Webcam
  • Intel 802.11 a/b/g/n/ac (2x2) wireless
  • Bluetooth 4.2
  • 1 HDMI port
  • 2 USB 3.0 ports (charging)
  • 1 USB Type-C (charging)
  • 1 docking connector
  • Spill-resistant backlit keyboard
  • 6 Cell 45.6 WHr Long Life Battery
  • 45 Watt Smart nPFC AC Adapter
  • HP 3 year Nbd Onsite w/Accidental Damage Protection
  • HP 3 year Defective Media Retention
  • Win 10 Pro 64-bit
  • Dimensions 13.27 x 9.23 x 0.65 in
  • Weight starting at 3.15 lb 

The laptop model used for 2014-2016 was the HP EliteBook 840 G1 Notebook PC.

Graduate Laptop Gifting Program

We recently extended the program to allow our graduates to keep their laptop computers. Students who graduate from the University of Minnesota Crookston have the option to take ownership of a campus-issued laptop computer after successfully completing all academic graduation requirements, following the required procedures, and providing a fifty dollar donation to the U of M, Crookston Alumni Association. The program is specifically intended for graduating students who have consistently participated in the laptop computer program and have paid the full technology fee each term of attendance. Additional information will be sent to students eligible for graduation. Please direct questions to the UMC Computer Help Desk.


Technology Fees: the Collegiate Fee and the Durable Goods Fee

In 2010 the U of M Crookston Technology Advisory Committee restructured the Technology Fee paid by students. The fee structure divided the former singular fee known as the Technology Fee into two separate fees in order to present a more understandable approach to the items and uses associated with each fee. The two fees, as they appear on student billing statements, are designated by the two terms Collegiate Fee and Durable Goods Fee; the change broke the former $500 per semester total into two separate $250 fees. The Collegiate Fee supports technology infrastructure, network and wireless equipment, printers, classroom technologies, instructional technology innovation, projectors, salaries, and other technology services. The Durable Goods Fee supports the computer itself, its lease, the laptop computer gifting program, and other administrative and support services associated with the notebook computer program.

Issuing of Laptop Computers

Laptop computers are issued at the beginning of each semester to new and returning students. Students must have six (6) on campus credits to qualify for a UMC issued laptop computer.

Learn more Campus Notebook Program: Issuance and Return Policy

Return of Laptop Computers

Students withdrawing from UMC are expected to return their university owned laptop computer!

  1. If you have a UMC laptop computer and will not be registering for any classes in the consecutive term, you must return your computer to the Help Desk by 4:30 p.m. on Friday of finals week of the current term. If the computer is not returned by that date, you will automatically be assessed a $50 late fee, and a weekly charge of $31.25 will be assessed.
  2. Students who withdraw at any time during a term must return the computer to the Help Desk as a part of completing the withdrawal process. We will not sign your withdrawal form until the computer is checked in.
  3. Students who drop below six (6) credits during the term must advise the Help Desk of their decision, but will be allowed to keep the computer if they have paid the full technology fee. Fees will be refunded according to the regular fee schedule.

Learn more Campus Notebook Program: Issuance and Return Policy

Consequences for Students Who Do Not Comply with the Return Requirement

Students who do not comply with this return requirement will be considered to have unauthorized possession of University property, which will have serious consequences. If the student fails to return their University issued laptop computer, we will (as stated above) first charge a late fee, then the weekly charge for up-to six (6) weeks, but thereafter if the computer is not returned, we will bill your account for the fair market value of the laptop computer and any associated late fees. At that point you will have purchased the computer from the University and will now be the owner of the computer. You will be responsible to pay any charges associated with the computer at the UMC Business Office.

Lost or Stolen Laptop

Please report a lost or stolen laptop to the Help Desk right away. If your computer was stolen we will also need a copy of your police report. You will be responsible for $500 of the cost of the fair market value of the computer. Although it is not mandatory we do recommend that students have a liability policy for their UMC issued laptop.

Graduation

Students who graduate from the University of Minnesota Crookston have the option to take ownership of a campus-issued laptop computer after successfully completing all academic graduation requirements. See our "Graduate Gifting Program" section above for more information.

Student Resources

Student Resources

Quick Links:


Your U of M Internet ID and Password

Your Internet ID and password allow you to log in (sign in) to several online University services and tools — wireless Internet, e-mail, class registration and grades, and myU, to name just a few. New students must activate their Internet ID before they can use it. Internet IDs were not created for students prior to 1993.

Keep your password secret so others cannot use your identity. Protect your password as you would your credit card and PIN. Change your password periodically to help keep it safe.

Forgot your Internet ID or password? You can find your Internet ID in the University directory, or call 1-HELP if you suppressed your directory entry. If you forget your password, please call 1-HELP to have it reset. Instead of calling, you can also visit a helpdesk with current and valid photo identification (state ID, UCard, or passport).


Registering Network Devices

As part of our ongoing effort to improve IT security across the university, we require all devices connecting to the wired network at the Crookston campus be registered with the UMC Computer Helpdesk. University owned computers (your work computer) are registered, but personally owned computers need to be registered to access the wired network.

All wired network jacks require the computer to be registered with the UMC Helpdesk. There are systems in place which deny network access for unregistered devices on wired network jacks. Any UMC student or staff can register personally owned computers with the Helpdesk. Visitors are not easily able to connect to the wired network and are encouraged to use wireless.

Regardless of registration with the Helpdesk, any device can connect to the wireless network provided the person has a valid Internet ID and password (all U of M students or staff). They can connect to 'UMC-Secure', or 'UMn.edu Visitors'. 

If there are any questions regarding guests and wireless, please contact the UMC Computer Helpdesk.


Printers

Learn how to install University of Minnesota Crookston printers.


Secure your computer

To prevent virus and worm infections and remote network attacks, please take some time to secure your computer. An unsecured computer is more vulnerable to identity theft and data theft, and it may be used as a base from which to compromise other computers.

Software

  • Antivirus. Currently enrolled students may download AntiVirus and use it on one personal computer.
  • Microsoft. Current students are eligible for discount prices on Microsoft software.  If you are buying a new computer, you can save money by obtaining Microsoft Office here instead of bundling it with the new system.
  • Technology Products links you to vendors offering education discount prices on software.
  • Obtain software through the University for work-related and personal use at no cost or discounted prices.


Connect with others

  • E-mail 
    E-mail is an official form of communication at the University. You must check it regularly because the University sends important messages, such as registration times and holds, campus alerts, and financial aid notices.
  • Calendar
    Manage your schedule, appointments, meetings, and reminders — all in one place with Google Calendar. You can even take it with you on a handheld device using the sync tools. Check out Campus Events to find out what's happening at the University.
  • Personal and group Web sites
    It is relatively easy to create sites inside the MyU portal. MyU provides interactive features, such as polls, discussions, comment forms, and news channels.


Graduation

If you have earned a degree from the University of Minnesota Crookston you are eligible for a lifetime email account. There are specific termination rules for access to University libraries, wireless Internet, student computer labs, and other services. For details, please read our information for graduating students.

Faculty and Staff Resources

Faculty and Staff Resources

 

Registering network devices

As part of our ongoing effort to improve IT security across the university, we require all devices connecting to the wired network at the Crookston campus be registered with the UMC Computer Helpdesk. University owned computers (your work computer) are registered, but personally owned computers need to be registered to access the wired network.

All wired network jacks require the computer to be registered with the UMC Helpdesk. There are systems in place which deny network access for unregistered devices on wired network jacks. Any UMC student or staff can register personally owned computers with the Helpdesk. Visitors are not easily able to connect to the wired network and are encouraged to use wireless.

Regardless of registration with the Helpdesk, any device can connect to the wireless network provided the person has a valid Internet ID and password (all U of M students or staff). They can connect to 'UMC-Secure', or 'UMn.edu Visitors'.  If non-UMN guests are on campus, any staff member can create them temporary wireless access.

We do not discourage guests from using our network, but we are required to keep track of them. Providing them with temporary access and having them connect to our wireless network allows UMC staff to connect guests to our network at any time of the day. We strongly recommend that guests use the temporary wireless network option.

If there are any questions regarding guests and wireless, please contact the UMC Computer Helpdesk.

Resources for Alumni and Former Students

Policies and Procedures

Department Faculty & Staff

Department Faculty & Staff

Help Desk Manager
(218) 281-8366

Computer Help Desk

University of Minnesota Crookston

131 Kiehle Building

2900 University Ave

Crookston, MN 56716

PHONE: 218-281-8000

FAX: 

umchelp@umn.edu

Hours

8:00 am - 5:00 pm Monday - Thursday, CST

8:00 am - 4:30 pm Friday, CST